Join USAA as a Customer Service Advisor, where you'll play a crucial role in protecting the financial interests of members by investigating and resolving disputes. Embrace a career that values integrity and service while providing support within a dynamic team environment.
Key Responsibilities
Investigate and resolve complex fraud and non-fraud transactional disputes
Recover funds according to payment association rules
Engage in customer service activities
Ensure compliance with federal and state regulations
Document investigation results within the case management system
Required Qualifications
High School Diploma or General Equivalency Diploma
1 year of customer contact experience in a financial services organization
1 year of analytical problem-solving experience
Experience working under Federal Banking Regulations
Preferred Qualifications
1+ years Bank Disputes or Fraud experience
Knowledge of federal laws including Reg E, Reg Z, and NACHA
Proven experience identifying fraud vs non-fraud
US military experience or military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursWellness programs and career path planning