Join USAA as a Customer Service Advisor, where you'll empower members with tailored insurance solutions while collaborating in a supportive, impactful environment. Enjoy comprehensive training and a robust benefits package in a full-time, remote role.
Key Responsibilities
Advise business owners on insurance and risk management
Take incoming calls and conduct outbound follow-up calls
Build and maintain relationships with members and insurance carriers
Classify business and provide risk management solutions
Research industry trends and regulatory environments
Required Qualifications
High School Diploma or General Equivalency Diploma
2 years of insurance sales and service experience
1 year of experience in a Commercial Insurance agency or broker setting
Valid Property and Casualty insurance license
Excellent communication and customer service skills
Preferred Qualifications
4 or more years of Commercial Lines Insurance experience
Experience with Agency Management Systems and/or Salesforce
Experience working in a call center environment
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursCareer path planning and continuing education