Manager, Operations (Behavioral Health Utilization Management Specialty team)
Blue Shield of California
El Dorado Hills, CA
11 days ago
Job Description
Join Blue Shield of California as a Manager of Operations for the Behavioral Health Utilization Management team. In this pivotal role, you will oversee daily operations, drive performance, and ensure regulatory compliance while fostering a supportive work environment and leading your team towards success.
Key Responsibilities
Oversee day-to-day operations of the Behavioral Health Utilization Management Specialty team
Manage planning, cost management, and methods
Foster a positive work environment by communicating goals and expectations
Direct and control activities of department through subordinate supervisors
Establish operational objectives and participate in group objectives
Develop non-clinical processes to assist clinical team
Oversee caseload management and ensure regulatory compliance
Develop production standards and monitor staff productivity
Provide coaching and mentoring to non-clinical staff
Identify and drive process improvement opportunities
Required Qualifications
College degree or equivalent experience
Minimum 7 years of relevant experience
3 years of management experience as a team leader, supervisor or project/program manager
Understanding of management approaches such as work scheduling and prioritizing
Functional expertise in the area of responsibility
3 years of experience in a customer experience environment
3 years of experience in a Call Center environment