Join Citizens as a Customer Service Representative, where you'll provide essential support to customers through various inquiries and enhance their banking experience. With extensive training and a supportive team, you'll thrive in a customer-centric environment while enjoying meaningful work and career growth opportunities.
Key Responsibilities
Field a diverse range of incoming customer calls to provide high-quality solutions
Help customers improve their banking experience
Recommend products and services that meet customers' banking needs
Receive extensive paid training for increased expertise
Required Qualifications
High School degree or equivalent
Minimum 1 year of exceptional performance in a customer-facing role
Computer proficiency
Strong verbal communication skills
Positive and customer-focused mindset
Strong listening and problem solving abilities
Superior interpersonal skills
Ability to multi-task in a fast-paced environment
Detail-oriented with a strong sense of urgency
Preferred Qualifications
Experience recommending and referring products/services to customers
Benefits & Perks
Comprehensive health care coverage (medical, dental, vision)401K with corporate matchTuition assistanceMental health and wellbeing programsDiscounts on student loan refinancing4 hours of paid volunteering time annually