Hourly - Full Time Project Technician

We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. Consumer Service Delivery Complex/911 Translations provisioning of NPA/NXX updates, establishing/augment/disconnect network and customer trunk groups. Also includes major projects such as NPA overlays, rate center consolidations, switch grooming, collapses and 911 NextGen. This is a full time Remote – Work from home position. May include varying shifts and hours including possible mandatory overtime. Analyze and interpret data, order activity, test results, printouts or other output information relating to Complex Translations work in a 5ESS, DMS100, DMS10 and Ericsson switches. Process trouble reports, which may include analyzing and routing trouble reports or creating electronic work documents that drive work. Perform data operations and record keeping in connection with Complex Translations and other reporting systems including entry, cleaning, maintaining and backing up of databases or logs. Query and maintain records on routing, screening, billing and trunking information. Coordinate and complete call through testing for trouble resolution and new service installation which includes, but is not limited to: researching documentation, mapping translations, testing translations, building test scripts, removing old translations. restore customer service) with co-workers, other internal or external individuals, groups or entities (e.g., Interface with competitive local exchange carriers to test and turn-up new service. Build software interpretations for custom line and trunk features. Prepare after hour cuts using NSP or Connect-VU and work translation orders. Place test calls using various CIC (Carrier Interconnect) Codes to verify correct routing for long distance carrier. Field trouble calls from various work groups. Use ACCESS7 to trap calls and diagnose protocol to isolate/correct trouble on customer repair tickets as well as network outages. Implement new software products (e.g., Perform simple and complex transactions on 5ESS, DMS100, DMS10, Ericsson switching systems, manipulating stored memory of 5ESS, DMS100, DMS10, Ericsson data. Detect and track changes in potential network trouble and/or alarm conditions. Interpret technical documents which may include vendor and job specific manuals, circuit descriptions, schematic drawings and other technical materials. Utilize output from digital switches. Creation or maintenance of basic Excel spreadsheets. Effective written and verbal communication skills for interaction with marketing personnel, 911 testers, designers, other Lumen Centers, and project teams. Strong analytical skills, creative problem solving and attention to detail. Provide informal mentoring, coaching and/or training to peers. Must be able to perform switch translations as described in responsibilities in an Alcatel-Lucent 5ESS, DMS100, DMS10 and/or AXE. PSAP Profile, Excel Spreadsheets, PDF files, PowerPoints, ASRs, WFA, TIRKS, RG29 Forms, RG29 Website, NMA, ConnectVu, NSP, Access7, Bluezone, RTAU, WMS, Dispatch Portal, DMS100 911 Tables DMS100, DMS100 Service Order commands, DMS100 SMU builds, DMS100 SLU options, 5ESS 911 Views, and 911 CT Forms. The 911 Translations team performs EM trunk group studies via NetPerfMon tool. 911 PSAP Profiles, 911 Reroute Tool, 911 Whiteboard, Complex 911 SharePoint site. ~ TEAMS, LRM Sharesite, and Tech Support Sharesite for 911 migration information and project tracking. ~ Understanding 911 Network architecture and how 911 voice and data functions together in NextGen 911 networks. Minimum hourly rate: ($15.Maximum hourly rate: ($42.Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Learn more about Lumen's:BenefitsSupplemental Pay (see Complex Translation Technician.) #If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. All legitimate job openings will be posted on our official website or communicated through official company email addresses. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. Application Deadline