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Job Description
Join Charles Schwab's Core Technology Solutions as a Senior Specialist in Application Production Support. You'll work with a team of experts to ensure the smooth operation of critical systems, troubleshoot incidents, and drive improvements in production readiness. Your skills will directly impact our commitment to providing exceptional services in the financial industry.
Key Responsibilities
Provide timely incident triage and resolution to mission-critical systems and applications
Drive Incident Management calls and communicate effectively during outages
Coordinate application maintenance activities in alignment with best practices
Employ monitoring to improve MTTD and MTTR metrics
Expand alerting and monitoring for operational resiliency
Document and maintain resolutions in the Knowledge Base
Develop/Improve Production Readiness processes
Resolve recurring problems and ensure adherence to Change Implementation Management policies
Provide off-hours release/deployment and on-call support
Required Qualifications
Degree in Computer Science or Engineering
5 - 7 years hands on Application Production Support/Operations
Superior incident triage skills in both Windows and Linux environments
Accustomed to working in often stressful situations
SQL/Databases (SQL Server)
Control-M, Orca or similar enterprise automation technology
Splunk
ITIL Processes including Change, Incident, Problem Management, & Root Cause Analysis
Remedy, JIRA, Confluence
Exposure to Cloud/SaaS applications
Working knowledge of automated deployment processes and tools such as Bitbucket/Bamboo and/or Git
Superior oral and written communication skills
Ownership mentality
Keen focus on metrics and trend analysis
Self-motivated with a strong ability to identify and prioritize multiple issues
A sense of urgency and confidence putting the customer first
Ability to forge strong relationships and coordinate effectively
Detail oriented and organized with strong analytical skills
Team player with strong collaborative qualities and a positive demeanor
Preferred Qualifications
Previous experience supporting financial services applications, preferably in the Treasury, Risk, and or Securities Lending lines of business
ITRS, DataDog, Grafana, AppDynamics
IIS / WebSphere
.Net/C#/Java Exposure
Knowledge of RabbitMQ or similar messaging systems
Knowledge of F5 Load Balancer
Benefits & Perks
401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of servicePaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance