As a Client Relationship Manager at Cognizant, you'll be pivotal in driving client satisfaction and P&L management in the Banking & Financial Services sector. You'll engage with clients to understand their needs, enhance service delivery, and lead project teams to foster trusted relationships and business growth.
Key Responsibilities
Build trusted relationships with client stakeholders
Understand the client environment, issues, and priorities
Work with clients to define problems and co-create solutions
Drive RFPs and proactive bids for renewals and extensions
Track BFS industry trends and bring proactive ideas and solutions
Serve as the day-to-day point of contact for clients
Responsible for backlog growth including renewals and extensions
Lead onsite project teams to ensure understanding of client environment
Required Qualifications
Minimum 10 years of experience in a client-facing role in a consulting firm or account management in IT professional services within BFS vertical
Experience managing Client P&L of $15+ million
Excellent ability to influence and communicate with business stakeholders up to the C-Suite
Ability to interface at all levels of an organization
Excellent oral and written communication skills, executive presentation and persuasion skills
Bachelor’s degree
Preferred Qualifications
MS or MBA degree
Strong background in project environment and application development in BFS vertical
Proven ability to contribute to new business development efforts
Detail oriented with the ability to manage complex assignments
Demonstrable problem-solving abilities for strategic business solutions
Flexibility to work among diverse corporate environments and audiences
Benefits & Perks
Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase Plan