Robotics Field Service Engineer New Louisville, KY

At Formic, we’re on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x. Built upon deep expertise in robotics and manufacturing, our unique full service automation solutions combine the best automation technology, software, and analysis tools for manufacturers with best in class uptime, support, and maintenance services. As the world faces growing pressure from tariffs, rising costs, and labor shortages, Formic is uniquely positioned as the industry leading solution to overcome these challenges. Fueled by our vision for a re-industrialized domestic supply chain, everything we do is aimed at growing “Made in America” products. And we’re growing fast - achieving 7x growth in production hours YoY. Supporting us in our mission, with investments thus far totaling over $60 million, are backers including Lux Capital, Initialized Capital, Blackhorn Ventures, Mitsubishi HC Capital NA, and CEOs and founders of multiple Fortune 50 companies. The Production Optimization Team is dedicated to ensuring both customer satisfaction and the seamless operation of our robots. Together, the various sub teams, including Customer Success and Monitoring & Maintenance, work to maximize robot performance and provide ongoing support to guarantee a smooth and efficient user experience for our customers. The Robotics Field Service Technicians and Engineers work on the forefront of robotic automation using Formic’s suite of monitoring and diagnostic capabilities to guide preventative, corrective, and predictive maintenance activities across Formic’s growing fleet of deployed robotic cells. They work with a variety of robotic equipment and OEM’s, delivering innovative and value-add automation to our manufacturing sector customers. Perform preventative, corrective, and predictive maintenance activities for Formic’s robotic cells in customer sites Coordinate and execute inspection, maintenance, and repair tasks on robotic-centric manufacturing cells in the field Systematically diagnose technical issues, apply standard resolution tactics, and repair equipment with consistency Demonstrate passion about robotics-centric automation, be energized by the variety of manufacturing settings you will encounter, and use your demonstrated troubleshooting and maintenance skills to meet and exceed customer expectations Proactively identify potential problems and provide solutions, instilling customer confidence in Formic service Provide detailed service reports that list the Issue, root cause analysis (RCA) and solution Mentor junior or newly hired Field Service Engineers and Technicians as needed Coordinate onsite schedule (self, vendor, and when applicable, other technicians) in alignment with customer expectations Ensure compliance with safety regulations and policies, as well as a clean and safe work environment 4+ years field service experience with robotics automation ~ Hands-on experience installing, repairing, or maintaining Fanuc, Kuka, Yaskawa, ABB, and/or Universal Robots robotic cells ~ Experience using Computerized Maintenance Management Systems (CMMS) ~ Ability to travel up to 80% - mostly driving within a local area - with up to 20% requiring overnight stays ~ Ability to work flexible schedules, including occasional weekends, nights, and on-call hours to support production outages ~ Current, valid drivers license and access to your own vehicle for daily local travel ~ Currently located in, or willing to relocate to the greater Louisville area Bonus points if you have: Experience in food manufacturing, packaging, automotive or other high-speed manufacturing environments Knowledge of OSHA regulations, GMPs, SOPs, and safety standards in a manufacturing setting Strong spoken Spanish language proficiency To support this, Formic offers comprehensive benefits and perks for full-time US-based employees, including: ~ Equity in Formic: your slice of ownership in a fast-growing Series A startup, backed by some of the best investors in the world ~99% coverage for Medical, Dental, and Vision insurance plans (75% coverage for dependents) via Blue Cross Blue Shield and Guardian ~ FSA & DCFSALife insurance, Short Term Disability, and Long Term Disability plans (covered at 100%) via Guardian ~ Employee Assistance Program ~ 2,000 Home Office allowance ~ Monthly Phone & Internet Reimbursement ~ Flexible time off policy and 10+ company holidays ~ Bi-annual all-company retreats Compensation at Formic consists of salaries benchmarked against similar stage growth companies, insurance (medical, dental, vision, life, STD, LTD), and equity in Formic itself. As an early stage startup, equity is an important part of our investment in you, and your investment in Formic. We’re building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. You’re aware of the challenges we will face as a startup doing new things in an old space, but you’re energized by the incredible opportunity we have to drive change for our customers, and for the manufacturing industry at large. Factories First: You have a strong customer focus, no matter who your customer is. You seek to make things easier and better for our customers, even if it makes your job a little harder. There are always plenty of projects to tackle in a startup, but you prioritize, take accountability for work, and have a bias toward action. You keep looking for ways to improve, seek out feedback along the way, and back your decisions up with data. You use empathy to understand the needs and goals of others and support each other so Formic can be successful together. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law.