Join Optum as a Patient Access Representative Associate in Hastings, MN, where you will play a vital role in welcoming patients and ensuring they receive the necessary support and resources for their healthcare needs. Be part of a diverse culture focused on improving health outcomes and advancing health equity in communities.
Key Responsibilities
Greet and welcome patients in person
Collect demographic and insurance information
Check in and interview patients to complete paperwork
Direct patients to their appointment
Assist in scheduling appointments
Document issues in electronic medical records
Resolve claim issues or registration errors
Verify insurance eligibility and benefits
Collect co-pay or deductibles and explain financial assistance
Screen and approve patients for financial assistance programs
Provide customer service for inbound and outbound calls
Required Qualifications
6+ months of customer service experience in an office/hospital setting
Intermediate level of proficiency with Microsoft Office products
Ability to work a rotating schedule in 8-hour shifts
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
$1,000 sign-on bonus for external applicantsComprehensive benefits packageIncentive and recognition programs401k contributionEquity stock purchase