Join Zendesk as the Director of Software Engineering, where you will lead a dynamic team of engineers, drive innovation, and shape the future of our Workforce Management platform. This role is pivotal in fostering a collaborative culture and ensuring technical excellence across distributed teams.
Key Responsibilities
Lead and grow a 60-person engineering organization
Collaborate with product leadership to define the WFM platform roadmap
Promote high standards in software engineering and operational excellence
Build structures and processes for organizational scalability
Contribute to strategic planning with senior engineering leadership
Influence architectural decisions and strategic engineering initiatives
Required Qualifications
12+ years in software engineering
5+ years in senior leadership roles managing managers
Experience leading multi-site organizations of 50+ engineers
Strong technical background
Excellent stakeholder management skills
Preferred Qualifications
Experience in strategic planning
Ability to contribute to architectural discussions
Experience in shaping long-term product and technology strategies
Comfortable leading distributed teams
Benefits & Perks
Flexible work arrangementsProgressive parental leaveProfessional development opportunitiesSocial impact and community investment