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Job Description
ABM Industries is seeking a Custodial Supervisor to oversee operations in Holland, Michigan. This role involves effective communication with clients and ABM personnel, ensuring high-quality service delivery and strong client relationships.
Key Responsibilities
Establish and maintain strong client relationships
Serve as main point-of-contact for client liaisons
Provide leadership and support for emergency and off-hour situations
Collaborate with team members to optimize service delivery
Plan and assign work schedules
Ensure timely responses to client-reported emergencies
Monitor quality of service delivery
Participate in analysis and review of operating performance
Monitor employee timekeeping entries
Look for opportunities to increase revenue
Arrange for staff substitutions or perform work during absences
Other duties as assigned
Required Qualifications
High school diploma or equivalent
Two or more years of Supervisor experience
Two years of Customer Service experience
Excellent verbal and written communication skills
Strong organizational and problem-solving abilities
Ability to multitask and work under pressure
Proficiency in using computers and common software applications
Preferred Qualifications
Bilingual (Spanish/English)
Benefits & Perks
Comprehensive employee benefits (details in provided link)