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University Ombuds, President's Office (2846)
Pocatello - Main
NOT eligible for remote work, on-campus position
Priority Date: August 3, 2025
Institution Information
Idaho State University, established in 1901, is aCarnegie-classified doctoral research and teaching institution, with a culturebuilt on trust, compassion, stability, and hope. ISU serves over 12,000students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students andfaculty at ISU are leading the way in cutting-edge research and innovativesolutions. We are proud to offer exceptional academics nestled in the grand,natural beauty of the West. We invite you to apply to be a part of ourUniversity community!
Job Description
Reporting to the President, theUniversity Ombuds serves as a confidential, independent, impartial, andinformal resource for faculty and staff to address concerns, resolve conflicts,and promote fair treatment across the university. The Ombuds provides guidanceon university policies and procedures, facilitates communication, and assistsin problem-solving while upholding principles of neutrality, confidentiality,and informality.
The Ombuds does not advocate forindividuals but rather for fairness and equitable processes. The role serves asan alternative, informal channel for conflict resolution, separate from formaluniversity procedures. The Ombuds also identifies systemic trends and offersrecommendations to improve university policies and practices.
Key Responsibilities
Confidential& Informal Conflict Resolution Support
?Provides a safe, confidential space for individuals to discuss concerns, explore options, and seek resolution strategies.
?Assists in informal dispute resolution through facilitated dialogue, conflict coaching, mediation, and shuttle diplomacy.
?Helps individuals understand university policies, procedures, and available resources without engaging in formal processes.
?Collaborates with Faculty/Staff Ombuds to provide mentorship and guidance, without formal oversight, related to the operationalization of International Ombuds Association (IOA) principles
Impartiality& Fair Process Advocacy
?Maintains neutrality and impartiality, ensuring fairness and equitable treatment for all university members.
?Does not take sides, make decisions, or determine policy but instead promotes fair and ethical practices.
?Identifies patterns of systemic concerns and provides feedback to university leadership while preserving confidentiality.
Independence& Structural Autonomy
?Operates independently from university administration, reporting trends and recommendations without being part of formal processes.
?Has direct access to the President while maintaining functional independence.
?Does not participate in formal investigations, adjudications, or compliance-related functions in any capacity.
DataCollection & Reporting on Systemic Issues
?Tracks non-identifiable trends to identify recurring issues affecting the university community.
?Prepares annual reports with aggregated data and recommendations to enhance fairness, inclusivity, and institutional effectiveness.
?Maintains records in accordance with IOA best practices, ensuring no permanent documentation of confidential discussions.
Minimum Qualifications
?Master’s degree in conflict resolution, law, psychology, social work, organizational leadership, higher education administration, or a related field.
?At least one year demonstrated professional experience in mediation, alternative dispute resolution (ADR), conflict coaching, or ombuds practice.
?Strong interpersonal and communication skills, with the ability to foster trust, neutrality, and confidentiality.
?Understanding of IOA Standards of Practice & Code of Ethics and commitment to its principles.
Preferred Qualifications
?Professional certification in conflict resolution or mediation.
?Experience working in higher education, complex environments and highly emotional situations settings.
Additional Information
You must submit your CV/resume, cover letter, and list ofthree (3) professional references, including current contact information. Thisposition will remain open until it is filled; however, priority considerationwill be given to applications received on or before August 3, 2025. Salary will be between $70,000 to $75,000 per year,commensurate with education and experience. Benefits include comprehensivehealth, dental, and vision; life insurance; disability plan; employee assistanceprogram (EAP); excellent retirement options and company contribution; andgenerous paid time off/sick leave accrual. All offers of employment areconditional pending the successful completion of a background investigation,provided by HireRight.
Note:Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions.
Posting Number: req2538
Type: Working 12 months per year
Position: Non-classified Staff
Division: Presidents Office
Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or emailada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.
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