Join to apply for the Store Manager -171 role at Tandy Leather
Join to apply for the Store Manager -171 role at Tandy Leather
The Store Manager is a dynamic, on-the-floor leader who excels in all store functions while serving as a guide and role model for the team. This role requires enthusiasm and passion for customer service, driving retail sales, managing store operations, developing people, and mastering all aspects of leathercrafting and Tandy Leather products.
As a Store Manager, you will foster an environment where exceptional service and extensive knowledge of leathercrafting and Tandy Leather products are the norm. Your leadership, energy, and decisiveness will inspire your team to provide outstanding customer service that translates into sales. You will drive success by building, training, and motivating your store team, ensuring superior customer service, and consistently executing operational functions to company standards. By embodying these principles, the Store Manager will ensure the store's success and uphold the Tandy Leather brand's reputation for quality and expertise in leathercrafting.
Retail Store Manager
Retail Store Operations & Sales
Is a self-starter and is motivated to drive sales and grow the business.
Implement innovative initiatives to achieve store sales goals and has the curiosity to continuously identify new opportunities.
Develop and execute a comprehensive quarterly sales plan, communicating it effectively to the team to ensure alignment and monitor progress to achieve business growth.
Spend 90% of your time in-store, ensuring a strong retail presence.
Dedicate approximately 10% of your time to building community connections that contribute to business development and sales growth.
Adhere to Tandy’s strategic direction, ensuring flawless execution of operational policies and procedures.
Maintain brand and visual merchandising standards and ensure the store consistently delivers an exceptional customer experience.
Customer Service
Understand the current customer base and implement innovative strategies to engage new customers.
Create an emotional connection with customers and the store team, driving sales and engagement through exceptional customer service and creating a positive retail environment.
Develop customer relationships through active listening, asking questions, and finding solutions to customer needs.
Demonstrate comprehensive knowledge of Tandy strategy, has a positive mind-set and takes pride in being an ambassador for the Tandy Leather brand.
Leadership and People Management
Exhibit leadership curiosity, set clear expectations by example, and coach, develop, mentor, and inspire the team to enhance store performance.
Network, recruit, and hire staff to meet staffing needs, utilizing provided onboarding tools.
Inspire team growth through continual coaching, balanced performance feedback, and individual development.
Teach store employees and customers Tandy leathercrafting techniques.
Continuously learn about Tandy leather products and be knowledgeable about their appropriate application based on customer needs.
High school diploma or equivalent work experience, bachelor’s degree a plus
Minimum of 2 years of retail leadership experience.
Demonstrated expertise in all aspects of store operations.
Strong critical thinking skills to ensure flawless execution of store operations.
Highly motivated by providing exceptional customer service and driven to achieve retail sales.
Personable and capable of engaging with diverse customers.
Ability to thrive in a dynamic environment, shifting from multitasking to self-directed tasks as needed.
Willingness to work varied schedules, including weekends and holidays, based on business needs.
Commitment to following company guidelines, policies, and procedures.
Basic computer skills.
Leathercrafting, art, or creative arts knowledge or skills a plus
We will not discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, marital status, sexual orientation, national origin, physical and/or mental disability, age, creed, arrest records, genetic predisposition or carrier status, and/or participation in lawful activities outside the workplace.
headquartered in Fort Worth, Texas, is a specialty retailer of a broad product line, including leather and leatherworking tools buckles and adornments, leather dyes and finishes, saddle and tack hardware, and do-it-yourself kits. Tandy Leather distributes its products through its 100+ North American stores in 40 US states and 6 Canadian provinces and one international store located in Spain. Its common stock trades on the Nasdaq with the symbol "TLF".
Employment type Employment type Full-time
Job function Job function Sales and Business Development
Industries Retail
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