This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Empower as a Financial Customer Service Professional and embark on a rewarding career in financial services. Enjoy a flexible work environment, comprehensive training, and the opportunity to help customers achieve financial freedom while developing your skills.
Key Responsibilities
Provide excellent service within the call center for customers’ retirement savings accounts
Educate and empower customers without cold calls or sales
Communicate critical plan updates and changes
Process contribution changes, loans, and withdrawals
Process general account changes upon direction from the customer
Train and study to obtain FINRA Series 6 & 63 licenses
Required Qualifications
Associates degree or higher AND at least one year of customer service experience OR two or more years of customer service experience
Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday
Capability to work overtime as required based on business need
Preferred Qualifications
Fluency in both English and Spanish
Financial Services or call center experience
FINRA series 6 and 63 or higher equivalent licensure
A passion for providing quality customer service
Desire to engage with customers over the phone
Capability to adapt communication style while servicing a diverse customer base
Attention to detail and ability to learn and apply financial industry policies, processes, and procedures
Benefits & Perks
Medical, dental, vision, and life insurance401(k) plan with generous company matching contributionsTuition reimbursement up to $5,250/yearBusiness-casual environmentGenerous paid time off including holidaysPaid volunteer time — 16 hours per calendar yearLeave of absence programs including paid parental leave and disability leaveBusiness Resource Groups for inclusion and collaboration