Lead Claims Adjuster - Uninsured Motorist (Hiring Immediately)
USAA
Phoenix, AZ
1 month ago
$63,590 - $117,990
Job Description
Join USAA as a Lead Claims Adjuster for Uninsured Motorist, where you'll manage complex bodily injury claims while delivering exceptional member service. This full-time role offers a hybrid work environment and a comprehensive benefits package to support your well-being.
Key Responsibilities
Adjust attorney-involved and non-represented soft tissue and moderately complex bodily injury claims
Investigate loss details, determine legal liability, evaluate, negotiate, and adjudicate claims
Prioritize and manage assigned claims workload
Collaborate and support team members to resolve issues
Partner with vendors and internal business partners for claims resolution
Deliver best-in-class member service through proactive communication
Support workload surges and catastrophe response operations
Ensure risks associated with business activities are effectively identified and controlled
Required Qualifications
High School Diploma or General Equivalency Diploma
2 years of auto claims adjusting experience
1 year of injury adjusting experience
Proficient knowledge of auto claims contract, investigation, evaluation, negotiation, and adjudication
Proficient negotiation, investigation, communication, and conflict resolution skills
Demonstrated time-management and decision-making skills
Proven investigatory, prioritizing, multi-tasking, and problem-solving skills
Proficient knowledge of human anatomy and medical terminology
Ability to exercise sound financial judgment
Proficient knowledge of coverage evaluation, loss assessment, and loss reserving
Acquisition and maintenance of insurance adjuster license within 90 days
Preferred Qualifications
4 or more years auto liability/casualty adjusting experience
1 year or more experience in Uninsured motorist (UM) claims
Ongoing professional development with a focus on Insurance
Bachelors degree or higher
Benefits & Perks
Comprehensive medical, dental and vision plans401(k)PensionLife insuranceParental benefitsAdoption assistancePaid time off program with holidays and volunteer hoursWellness programsCareer path planning and continuing education