As an Associate Director in Customer Service Excellence at BCG, you'll lead transformative projects that elevate customer service operations while contributing significantly to our intellectual capital. Collaborate with diverse teams and senior clients, leveraging your expertise to drive impactful solutions in a rapidly evolving environment.
Key Responsibilities
Transform customer service operations for clients
Work on customer service excellence projects
Manage and advise teams
Contribute to content creation that drives client value
Develop external profile and industry contacts
Required Qualifications
10-15+ years of experience in customer service leadership roles
Track record of driving complex transformations through technology and process innovation
Deep functional expertise with IP development
Recognized as a trusted advisor to senior executives
Expertise in operations, people, and technology challenges in customer service
Strong knowledge of technology solutions in the market
Excellent multi-tasking skills
Excellent verbal and written communication skills
Intellectual curiosity and desire to be a thought leader in Customer Service
Preferred Qualifications
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Professional network within the industry
History of building industry and client relationships
Benefits & Perks
Zero dollar health insurance premiums for employees and their familiesLow copays for doctor visits and prescriptionsDental coverage with orthodontia benefitsVision insuranceGym membership reimbursementGenerous paid time off including holidaysPaid Parental Leave and family benefits