Manager, Operations (Behavioral Health Utilization Management Intake Team)
Blue Shield of California
Rancho Palos Verdes, CA
14 days ago
Job Description
As the Manager of Operations for the Behavioral Health Utilization Management Intake team, you will lead the team in processing treatment authorization requests efficiently and accurately. You will foster a collaborative work environment while ensuring compliance with regulatory standards and driving performance improvements.
Key Responsibilities
Oversee day-to-day operations and performance oversight
Plan, manage costs, and establish operational objectives
Ensure regulatory compliance
Monitor staff productivity and develop production standards
Provide coaching and mentoring to non-clinical staff
Identify process improvement opportunities
Required Qualifications
College degree or equivalent experience
Minimum 7 years prior relevant experience
3 years of management experience
Experience working in a Call Center environment
Strong critical thinking skills
Ability to work and make decisions independently
Strong written and verbal communication skills
Preferred Qualifications
Understanding of Blue Shield of CA’s mission and business plan
Functional expertise within the area of responsibility