As the Director of Operations, you will oversee the management of the agency's real estate portfolio in NYC, ensuring efficient property operations and maintaining high safety standards. You'll lead a team, collaborate with contractors, and drive accountability through performance metrics, making a significant impact on the organization's mission.
Key Responsibilities
Supervise day-to-day operations for agency properties across five NYC boroughs
Monitor sysaid tickets and ensure timely responses from area managers
Manage and mentor area managers and handyman teams
Collaborate with Mechanical, Electrical, and Plumbing contractors
Ensure life safety vendors adhere to contract standards
Develop and implement performance metrics for operational effectiveness
Required Qualifications
Minimum 10 years as a tradesperson, preferably mechanical, plumbing, or electrical
At least 5 years of managerial experience overseeing teams or operations
Verifiable experience with technical building systems
Proven understanding of maintenance operations and vendor management
Fluent in English
Valid driver's license
Preferred Qualifications
Experience in a hybrid role with field and office responsibilities
Familiarity with life safety system requirements and contract management
Ability to develop and analyze performance metrics
Prior experience managing large real estate portfolios