Join Delaware North at Tenaya Lodge as a Front Desk Clerk! Engage with guests in a beautiful setting near Yosemite National Park, providing exceptional service and support. A friendly demeanor and commitment to customer satisfaction are essential.
Key Responsibilities
Greet and register guests via a centralized registration system
Manage cash and credit card transactions while keeping accurate paperwork
Resolve uncomplicated guest issues immediately
Monitor and balance the daily figures, post room and tax charges on guest accounts
Provide service follow-through to guests
Required Qualifications
Minimum of 6 months of front desk experience or 1 year of customer service experience
Knowledge of the business to offer guests accurate information
Ability to recognize and respond to guests' social cues
Good interpersonal communication skills in person and by phone
Ability to multitask in a fast-paced environment
Demonstrated ability to maintain professionalism under pressure
Judgment to resolve guest issues with minimal supervision
Preferred Qualifications
Experience interacting with guests while performing desk functions and using software platforms
Benefits & Perks
Health, dental, and vision insurance401k with company matchPaid vacation days and holidaysPaid parental bonding leaveTuition or professional certification reimbursementWeekly payFree shift meal in employee dining roomCommuter bonus for long distancesEmployee discounts on food, beverages, and retailReferral bonus for eligible referralsTraining and development opportunities