Client Services Rep/Office Services

Job Title: Customer Service Representative Location: Warwick, RI (Remote with In-Person Training) Work Type: Remote (Virtual Role) - Must reside within a commutable distance to Warwick, RI. Training will be onsite Join our client as a Customer Service Representative , where you'll play a critical role in supporting our valued policyholders. This is a virtual position requiring in-person training at our Warwick, RI office from August 11 to September 8, 2025 , Monday to Friday, 8:30 AM - 5:00 PM ET . After training, you'll work remotely, following a consistent schedule between 8:00 AM - 11:00 PM ET , Monday to Friday. Handle inbound customer inquiries related to client policies via phone. Deliver superior customer service by enhancing customer satisfaction and trust. Research and resolve policy-related questions using up to 10 electronic systems. Refer requests for complex policy modifications to appropriate departments. Collaborate with internal teams and support occasional in-office meetings or events. High school diploma or GED. Availability for full in-office training schedule (8/11/2025 - 9/8/2025). Flexibility to work shifts within the hours of 8 AM - 11 PM ET , Monday - Friday. Intermediate computer literacy; ability to multitask across multiple screens and platforms. Familiarity with web browser troubleshooting (Chrome, Edge, Firefox). Professional, clear, and engaging phone demeanor. 1-2 years of call center or customer service experience. ~ Proficiency in Microsoft Office Suite. ~ Strong written communication and telephone etiquette. ~ Ability to work independently in a virtual setup and collaboratively as part of a team. ~ Openness to shift changes and extended hours as needed for business operations. Note: This is a remote opportunity with the expectation of occasional visits to the Warwick office as needed for training, team meetings, or business continuity activities.