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Schedule: Mon – Fri, 8-hour shift between 8:00AM – 8:00PM EST
Training Schedule: First Week; Mon – Fri, 8-hour shift between 8:00AM – 8:00PM EST
The Application Technical Specialist will operate within a technology rollout call center environment; assignments will involve taking or making calls and providing first level troubleshooting support to technicians / vendors / contractors implementing computer technology in retail store locations. Calls are received through a queue and handled through a tracking application, which is updated as system validations are made. When not handling calls, the Application Technical Specialist will provide updates via email, Excel, etc.
The Application Technical Specialist will support multiple technical rollout projects simultaneously; project timelines may run into evenings, nights, and across different time zones; candidates MUST be willing to move around shift times as required by project needs. The Application Technical Specialist will operate in 8-hour shifts; advanced notice will be given if a shift change is required.
Application Technical Specialist will be provided all required training and a handbook for each project, as well as necessary application/systems access. Introductory training occurs on the first week of the assignment, and is fully in-office over an 8-hour shift between an 8AM to 8PM EST window.
Position Requirements:
A minimum of 1 year of work experience
Basic, strong troubleshooting skills, coupled with computer diagnostic and problem-solving skills
Clear, accurate, and tactful communication skills, both verbal and written
Working knowledge of MS Word, Excel, and Access
Previous experience with IT Ticketing Support Systems (e.g., ServiceNow) preferred
Previous experience with onsite computer hardware deployments/instillations highly preferred
An understanding of intermediate/expert technical terminology preferred
Ability to work independently and occasionally lead/supervise within a group technical installation preferred
A minimum of a High School Diploma or GED required; higher education or additional technical training is a plus
Military veterans will be considered, even without specific IT experience
Note: This is a W2 contract role; C2C & 3rd Party Candidates will NOT be considered
Seniority level Seniority level Entry level
Employment type Employment type Contract
Job function Job function Information Technology
Industries Retail
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