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Job Description
DriveTime is seeking a Loan Advisor to help customers manage their auto loans by collecting payments, negotiating plans, and building relationships. This role emphasizes customer education and support, ensuring a positive experience while meeting production goals.
Key Responsibilities
Collect past due payments and negotiate payment plans
Make inbound and outbound contact with customers regarding past-due balances
Educate and negotiate with customers to influence them to make needed payments
Monitor and ensure regular follow up on all loan repayment agreements
Assist customers with debt repayment plans
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, customer service, sales or retail industry
Ability to pass a drug test and a background check
Preferred Qualifications
Background in Metrics and Analytics
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insurance policyShort and long-term disability coverageTuition reimbursementWellness ProgramPaid Time OffIn-house gymGame roomSocial events