Injury Examiner - Concierge-Level Member Service (Hiring Immediately)
USAA
Colorado Springs, CO
1 month ago
$85,040 - $162,550
Job Description
Join USAA as an Injury Examiner where you'll handle complex bodily injury claims while providing exceptional service to our members. This hybrid role involves investigating and negotiating claims, collaborating with team members, and ensuring compliance with laws, all within a supportive environment that values your professional growth.
Key Responsibilities
Adjust complex auto bodily injury claims and UM/UIM claims
Investigate loss details and determine legal liability
Evaluate, negotiate, and adjudicate claims timely
Manage assigned claims workload and provide updates
Collaborate with team members to resolve issues
Partner with vendors and internal partners for claims resolution
Deliver concierge-level member service
Support workload surges and catastrophe response operations
Ensure risks are identified and controlled according to policies
Required Qualifications
High School Diploma or General Equivalency Diploma
4 years auto claims and injury adjusting experience
Advanced knowledge of auto claims contract and state laws
Advanced negotiation, investigation, communication, and conflict resolution skills
Strong time-management and decision-making skills
Investigation, prioritizing, multi-tasking, and problem-solving skills
Advanced knowledge of human anatomy and medical terminology
Ability to exercise sound financial judgment
Advanced knowledge of coverage evaluation, loss assessment, and loss reserving
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
Preferred Qualifications
2 or more years of catastrophic injury experience
Experience handling UM/UIM injury claims
College Degree (Bachelor’s or higher)
Insurance Designation
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursWellness programsCareer path planning and continuing education