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Job Description
Join DriveTime as an IT Support Specialist, where you'll support daily IT operations by troubleshooting and resolving hardware and software issues. This full-time onsite role involves dynamic interactions with employees and offers opportunities for professional growth in a fun, high-energy environment.
Key Responsibilities
Deliver technical assistance in-person and remotely
Acknowledge, prioritize and manage support tickets
Diagnose and resolve hardware, software, and network issues
Collaborate with other IT teams on projects
Frequent movement of IT equipment in a dynamic work environment
Required Qualifications
1-3 years in Technical Support
High School Diploma or equivalent
Strong problem-solving and troubleshooting abilities
Proficient in configuring hardware and software
Knowledgeable in Windows OS and common corporate software
Familiar with imaging/deployment technologies
Understanding of endpoint data backup and system recovery
Experience with M365 Administration
Proficient in Active Directory
Experience in supporting and troubleshooting network printers
Familiar with Virtual Desktop Infrastructure (Citrix preferred)
Preferred Qualifications
CompTIA+ Certification
Experience with DUO or any two-factor authentication tool
Familiarity with GlobalProtect or any VPN service
Proficiency in using remote support software
Experience in troubleshooting Microsoft Teams conference room technology
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insuranceShort and long-term disability coverageTuition reimbursementWellness programGame room and in-house gymSocial events and company outingsPaid Time Off including wellness days and holidays