Join BCG as an Associate Director in Customer Service Excellence, where you will lead transformative projects that enhance client operations. Leverage your expertise to drive innovation and build lasting client relationships while contributing to BCG’s intellectual capital in a collaborative environment. This role is key to shaping the future of customer service alongside industry leaders.
Key Responsibilities
Help clients transform their customer service operations
Contribute to BCG's intellectual capital
Manage teams and act as an advisor
Scope and structure work for projects
Onboard team members and guide throughout projects
Develop an external profile and network of industry contacts
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise with a track record of IP development
Recognized as a trusted advisor to senior executives
Expertise driving improvements in customer service operations
Experience with digital improvement technologies
Professional network within the industry
Excellent multi-tasking and strategic thinking skills
Excellent verbal and written communication skills
Intellectual curiosity in Customer Service
Preferred Qualifications
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
History of building industry and client relationships within large organizations
Benefits & Perks
Zero dollar health insurance premiums for employees and dependentsLow copays for medical visits and prescriptionsDental coverage with orthodontia benefitsVision insurance for glasses and contactsGym membership reimbursementFully vested retirement contributionsGenerous paid time off including vacation and holidaysPaid Parental Leave and family benefits