Join Fidelity Investments as a Customer Service Representative and supercharge your career growth with personalized support and skill development. You'll assist clients with various needs while preparing for industry-leading licensing exams.
Key Responsibilities
Provide outstanding customer service while answering inbound phone calls
Assist clients with trade requests, money movement, and online support
Prepare for and obtain FINRA licensing
Handle complex customer calls and develop skills over time
Required Qualifications
Aptitude and dedication to complete the FINRA SIE®, Series 7, and Series 63 exams
Enthusiasm for continuous learning
Ability to handle different types of situations and emotions
Exceptional critical and analytical problem-solving skills
Comfortable learning new technology
Preferred Qualifications
Experience in customer service
Strong communication skills
Ability to work in a team environment
Benefits & Perks
Maternal and Parental LeaveTuition ReimbursementStudent Loan Assistance401(K) 7% matchHealth InsuranceDental InsuranceVision InsuranceDisability InsurancePaid Time OffCommuter Benefit ProgramBackup Dependent CareCharitable matchConcierge ServicesWellness Program