Join Giant Eagle as a Senior Support Representative Specialist, where you will play an essential role in ensuring smooth outbound and inbound delivery operations. Your expertise will help resolve delivery issues, coordinate schedules, and maintain excellent customer service across various departments.
Key Responsibilities
Open exchange of information with distribution, transportation, retail, and corporate entities
Respond to inquiries and requests, investigate problems, coordinate resolutions and provide follow-up
Coordinate adjustments to delivery schedules
Approve proposed store returns and generate paperwork for drivers
Audit store credit requests and generate credits and charges
Maintain reporting and filing systems
Schedule delivery appointments with trucking companies, vendors, and brokers
Coordinate over-bookings with warehouse receiving office
Communicate and gain approval from buyers on perishable purchase orders
Schedule appointments using scheduling software
Assist with special projects as required
Required Qualifications
1 to 3 years of experience
Ability to work in a team environment
Extensive knowledge of Microsoft Office suite
Very organized and detail oriented
Preferred Qualifications
Experience in bad check and/or bad debt collection