As a Social Media Content Moderator at Teleperformance USA, you will be responsible for ensuring user-generated content meets community guidelines while working in a collaborative environment. This role offers the opportunity to interact with diverse individuals and contribute to a positive online experience.
Key Responsibilities
Moderate user-generated content to ensure compliance with community guidelines
Review, classify, and eliminate sensitive content
Investigate and resolve complex issues regarding content
Participate in training programs for optimal role development
Provide trends and insights for process improvements
Comply with corporate confidentiality policies
Required Qualifications
High School Graduate or GED
Over 18 years of age
Strong spelling, grammar, and reading skills
Ability to type 25 wpm
Attention to detail
Strong emotional intelligence and resilience
Logical problem-solving skills
Experience navigating internet websites including social media
Strong computer skills
Preferred Qualifications
Experience in reviewing/monitoring social media
Consistent work history
Proven oral & written communication skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs