Join Optum as an Accounts Receivable Collector and play a crucial role in improving health outcomes. You will manage complex AR collection functions, advocate for patients, and ensure accuracy in billing while enjoying a supportive work culture and comprehensive benefits.
Key Responsibilities
Exhibit superior customer service skills
Document calls clearly and precisely
Maintain department productivity standards (56 accounts daily, 95% accuracy)
Perform collection activities on assigned work files
Maintain proper aging of accounts receivable
Perform precise audits of patient accounts
Monitor payments for compliance with agreed fee schedules
Negotiate payment plans
Identify delinquent accounts for assignment to collection agencies
Adhere to HIPAA standards regarding patient information
Required Qualifications
High School Diploma / GED
18 years of age or older
1+ years of current professional medical collection experience
Experience with CPT/ICD-10 coding
Knowledge of HCFA requirements
Working knowledge of contracted insurance plans
Working knowledge of current state and federal laws governing collections
Proficiency with Microsoft Office (Outlook, Excel, Word, Teams)
Ability to work on-site once a week
Ability to work any of 8-hour shift schedules during normal business hours (7am - 6pm PST, Monday – Friday)
Preferred Qualifications
Knowledge of California industrial fee schedule billing requirements
Knowledge of clearing houses and HealthPlan portals
Bilingual fluency in English and Spanish
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionPaid training