Intermediate Bank Disputes Specialist (Non-Fraud) - Sensitive Profile
USAA
Tempe, AZ
1 month ago
$43,680.00 - $67,840.00
Job Description
Join USAA as an Intermediate Bank Disputes Specialist, where you'll protect the financial interests of our members by investigating and resolving transactional disputes. Enjoy a supportive work environment with strong benefits and the opportunity to make a meaningful impact.
Key Responsibilities
Investigate and resolve complex fraud and non-fraud transactional disputes
Ensure regulatory compliance in dispute resolutions
Recover funds for disputed activity
Process recovery attempts through chargebacks and arbitrations
Document investigation results within the case management system
Identify and manage risks associated with business activities
Required Qualifications
High School Diploma or General Equivalency Diploma
1 year of customer contact experience in a financial services organization
1 year of analytical problem-solving experience
Experience working under Federal Banking Regulations
Preferred Qualifications
1+ years Bank Disputes or Fraud experience within a financial institution
Knowledge of federal laws, rules, and regulations
Proven Experience identifying fraud vs non-fraud
US military experience or a military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off plus holidays and volunteer hoursCareer path planning and continuing education