Join Optum as an Accounts Receivable Collector, where you'll enhance health outcomes by connecting patients with the resources they need. You'll manage complex AR collection tasks while advocating for patients and maintaining strong relationships. Enjoy flexibility in a hybrid work environment with comprehensive training and benefits.
Key Responsibilities
Exhibit superior customer service skills
Document calls clearly and precisely
Maintain department productivity standards (56 accounts daily, 95% accuracy)
Perform collection activities on assigned work files
Maintain proper aging of accounts receivable
Audit patient accounts for accuracy
Monitor payments to ensure adherence to fee schedules
Negotiate payment plans
Identify delinquent accounts for outside collection agencies
Comply with HIPAA standards regarding patient information
Perform additional duties as assigned
Required Qualifications
High School Diploma / GED
Must be 18 years of age or older
1+ years of current professional medical collection experience
Experience with CPT/ICD-10 coding
Knowledge of HCFA requirements
Working knowledge of contracted insurance plans
Working knowledge of current state and federal laws governing collections
Proficiency with Microsoft Office (Outlook, Excel, Word, Teams)
Ability to work on-site once a week
Ability to work any of the 8-hour shift schedules during business hours
Preferred Qualifications
Knowledge of California industrial fee schedule billing requirements
Knowledge of clearing houses and HealthPlan portals
Bilingual fluency in English and Spanish
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionPaid training