Join Enterprise Bank and Trust as an Assistant Branch Manager, where you'll lead daily operations, support staff development, and ensure exceptional customer service while contributing to community success.
Key Responsibilities
Supervise day-to-day operations of new account desks and teller areas
Provide coaching to associates and create schedules
Direct activities of branch associates for efficient customer service
Monitor staff performance related to cross-selling and referrals
Ensure compliance with company policies and procedures
Handle customer concerns and escalate as needed
Assist in recruitment and training of branch staff
Complete new accounts and teller activities as necessary
Complete quarterly unit assessments for compliance and security
Travel to cover other local branches as needed
Required Qualifications
Excellent leadership and interpersonal skills
Strong organizational skills with high accuracy
Thorough knowledge of bank operations and regulations
Team-oriented with a positive attitude
Strong oral and written communication skills
Excellent problem-solving skills
Preferred Qualifications
Experience working in a goal-oriented environment
Previous supervisory experience
Benefits & Perks
Annual paid volunteer time offCharitable matching opportunities