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Job Description
Join BCG as an Associate Director in Customer Service Excellence, where you'll lead transformative projects and drive innovation in customer service operations. Leverage your expertise to advise senior clients while contributing to BCG's thought leadership and intellectual capital.
Key Responsibilities
Transform customer service operations for clients
Contribute to BCG’s intellectual capital
Manage and advise teams during projects
Drive client recommendations and insights
Develop an external profile and network in the industry
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise in customer service
Recognized as a trusted advisor to senior executives
Excellent multi-tasking skills
Excellent verbal and written communication skills
Strong academics from top-tier institutions
Preferred Qualifications
Consulting experience
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiumsLow $10 copays for doctor visits and prescriptionsDental coverage with orthodontia benefitsVision insuranceGym membership reimbursementFully vested retirement contributionsGenerous paid time offPaid parental leave and family benefits