Join Optum as an Associate Tech Support Analyst, where you'll provide crucial IT support in a clinical setting, enhancing health outcomes through technology. Your role will involve troubleshooting, installing systems, and ensuring seamless operations while contributing to a diverse and inclusive culture.
Key Responsibilities
Provide on-site IT support for clinicians
Serve as escalation point for technical assistance
Perform troubleshooting and diagnostics
Log and record issues and resolutions
Install and maintain workstations and devices
Participate in on-call rotation
Coordinate new access needs and security changes
Maintain inventory of IT assets
Required Qualifications
High School Diploma/GED (or higher)
3+ years of full-time work experience in Information Technology
3+ years of experience with providing IT Desktop Support
3+ years of experience in installing software applications and performing hardware upgrades on desktop computers
3+ years of experience in installing and supporting networked devices
3+ years of experience with Microsoft Office products and Windows Operating System
Ability to work on-site at 2175 Park Place, El Segundo, CA
Access to reliable transportation & valid US driver's license
Preferred Qualifications
Asset management experience
Effective oral and written communication skills
Ability to analyze and create solutions based on data
Effective time and resource management
Strong deductive skills in problem analysis
Ability to prioritize and execute on multiple projects
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution