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Job Description
As an Associate Director in Customer Service Excellence at BCG, you will leverage your extensive expertise to transform client operations, drive innovation, and contribute to thought leadership in the industry. This role offers the opportunity to work closely with senior clients and mentor teams, making a significant impact on customer service strategies while enhancing BCG's intellectual capital.
Key Responsibilities
Transform customer service operations for clients
Contribute to BCG’s intellectual capital
Manage and advise teams on projects
Scope and structure work for projects
Onboard team members and guide project execution
Develop an external profile and build a network of industry contacts
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise with a clear track record of IP development
Recognized as a trusted advisor to senior executives
Excellent multi-tasking skills and high capacity for strategic thinking
Excellent verbal and written communication skills
Strong academics from top-tier institutions
Preferred Qualifications
Consulting experience
Professional network within the industry
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiumsLow copays for medical visits and prescriptionsDental coverage including orthodontia benefitsVision insuranceGym membership reimbursementFully vested retirement contributionsGenerous paid time off including holidaysPaid Parental Leave and family benefits