Manager, Operations (Behavioral Health Utilization Management Intake Team)
Blue Shield of California
South Pasadena, CA
15 days ago
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Job Description
Join Blue Shield of California as the Manager of Operations for the Behavioral Health Utilization Management Intake team, where you'll lead a dedicated team in efficiently processing treatment authorization requests. You'll foster a positive work environment, ensure compliance, and drive process improvements to enhance operational effectiveness.
Key Responsibilities
Oversee day-to-day operations of the BH UM Intake team
Plan, manage costs, and implement methods for the department
Communicate mission, vision, and goals to team members
Direct activities through subordinate supervisors/team leads
Ensure regulatory compliance with offshore management
Establish operational objectives and analyze group objectives
Manage caseload and adherence to regulatory accreditation
Develop production standards and monitor productivity
Provide coaching and mentoring to non-clinical staff
Identify and drive process improvement solutions
Required Qualifications
College degree or equivalent experience
Minimum 7 years relevant experience
3 years of management experience as a team leader, supervisor or project/program manager
Basic management approaches knowledge
Functional expertise in the area of responsibility
Advanced knowledge of job area through education and experience