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Job Description
Join ABM Industries as a Custodial Supervisor in Holland, Michigan, where you'll lead operations and ensure exceptional service delivery while fostering strong client relationships. This role offers an opportunity to drive operational excellence and support a dedicated team.
Key Responsibilities
Establish and maintain strong client relationships
Serve as main point-of-contact for client liaisons
Provide leadership and support for emergency and off-hour situations
Collaborate with team members to optimize service delivery
Plan and assign work schedules
Ensure timely responses to client-reported emergencies
Monitor service quality
Participate in performance analysis and review
Monitor employee timekeeping for adherence to schedules
Seek opportunities to increase revenue
Arrange for staff substitutions or perform work as needed
Required Qualifications
High school diploma or equivalent
Two or more years of Supervisor experience
Two years of Customer Service experience
Excellent verbal and written communication skills
Strong organizational and problem-solving abilities
Ability to multitask and work under pressure in a fast-paced environment
Proficiency in using computers and common software applications
Preferred Qualifications
Bilingual (Spanish/English)
Benefits & Perks
Access to employee benefits as per ABM's 2025 Benefits plan