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Job Description
Join Optum as an Associate Patient Care Coordinator, where your role will be pivotal in ensuring patients receive the quality healthcare they need. You will be the first point of contact for patients and their families, helping to create a welcoming environment and streamline the registration process. This position offers an opportunity to make a real difference in the communities we serve.
Key Responsibilities
Maintain up-to-date knowledge of registration requirements across various departments
Ensure accurate and timely entry of demographic information into the ADT system at registration
Verify patient information and correct any discrepancies
Collect and enter data into the ADT system to ensure appropriate reimbursement
Review accounts for accuracy and compliance with billing requirements
Communicate with patients regarding financial liabilities and payment options
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
1+ years of experience with requesting and processing financial payments
Beginner level of proficiency working with computers/data entry
Ability to work from 6:00pm – 4:30am, Thursday - Sunday
Preferred Qualifications
1+ years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
General understanding of insurance policies and procedures
Working knowledge of medical terminology
Able to perform basic mathematics for payment calculation
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (e.g., pet insurance, legal insurance)