Customer Services Representative - Intake and Eligibility Specialist
Mohr Talent
Miami, FL
29 days ago
$14hr/$15hr
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Job Description
As an Intake and Eligibility Specialist, you will guide callers through the Medicaid eligibility process, ensuring they receive timely and supportive service. Your role includes conducting screenings, assisting with applications, and coordinating with relevant teams to ensure efficient processing.
Key Responsibilities
Conduct intake, screening, and eligibility checks for Medicaid-related services
Assist callers with Medicaid applications, including collecting forms and necessary documents
Coordinate with the Department of Children and Families (DCF) and CARES teams to ensure smooth application processing
Track application progress, update records, and provide support throughout the process
Participate in outreach to increase awareness of Medicaid services and resources
Required Qualifications
Bachelor’s or Associate’s degree in human services or related field with 2+ years of experience
High school diploma/GED with 4+ years of relevant experience