Join Teleperformance USA as a Customer Service Representative and be the voice of our team! In this full-time role, you'll engage with customers to resolve their inquiries and enhance their experience in a collaborative environment. With opportunities for growth and development, your journey can take you anywhere within the company.
Key Responsibilities
Connect with customers via phone/email/chat/social media to resolve inquiries
Calmly resolve and de-escalate issues
Escalate interactions when necessary
Respond to requests for assistance and process payments
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell if required
Required Qualifications
High School Diploma or equivalent
18 years of age or older
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting skills
Excellent communication skills, both oral and written
Ability to work independently
Ability to work in a fast-paced environment
Strong listening skills
Preferred Qualifications
IT/Network certifications/degrees
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs