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Customer Service Representative - Onsite

Teleperformance USA

Richmond, VA
4 days ago

Job Description

Join Teleperformance USA as a Customer Service Representative and be the voice of our team! In this full-time role, you'll engage with customers to resolve their inquiries and enhance their experience in a collaborative environment. With opportunities for growth and development, your journey can take you anywhere within the company.

Key Responsibilities

  • Connect with customers via phone/email/chat/social media to resolve inquiries
  • Calmly resolve and de-escalate issues
  • Escalate interactions when necessary
  • Respond to requests for assistance and process payments
  • Track call-related information for auditing and reporting
  • Provide feedback on call issues
  • Upsell if required

Required Qualifications

  • High School Diploma or equivalent
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting skills
  • Excellent communication skills, both oral and written
  • Ability to work independently
  • Ability to work in a fast-paced environment
  • Strong listening skills

Preferred Qualifications

  • IT/Network certifications/degrees

Benefits & Perks

Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs