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Associate Pharmacy Care Technician

Optum

San Antonio, TX
3 days ago
$16.00 - $28.85

Job Description

As an Associate Pharmacy Care Technician at Optum, you'll support pharmacy programs and processes, conducting outreach calls to members, troubleshooting issues, and ensuring operational responsibilities are met. Join a diverse and inclusive team committed to improving health outcomes and advancing health equity.

Key Responsibilities

  • Conduct a high volume of outbound calls to members regarding medication compliance
  • Answer inbound calls from members and assist with inquiries
  • Validate member demographic information and document call details
  • Perform desk and on-site review of claims documentation
  • Support internal staff with Medicare drug-related issues
  • Participate in pharmacy quality improvement initiatives
  • Maintain eligibility information confidentially
  • Exhibit excellent phone and communication skills
  • Adhere to schedule and quality metrics
  • Use a multi-lined telephonic system for calls regarding eligibility and medication refills

Required Qualifications

  • High School Diploma/GED (or higher)
  • Certified Pharmacy Technician CPhT (Must have national certification and be licensed in the state of Texas)
  • 1+ years of customer service experience
  • 6+ months of experience in a call center setting
  • Basic level of proficiency with Microsoft Office products, including Word and Outlook

Preferred Qualifications

  • 2+ years of experience in a physician’s clinic or hospital
  • 6+ months medical terminology knowledge base
  • Knowledge of the Medicare Part D, particularly the pharmacy record review, claims, billing and reimbursement rules
  • Bilingual language proficiency (English/Spanish)

Benefits & Perks

Paid Time Off and 8 Paid HolidaysMedical Plan options, Health Spending Account, or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)