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Job Description
Join Optum as an Associate Patient Care Coordinator to make a meaningful impact on health outcomes. You will provide patient-oriented service in a dynamic clinical environment, handling registration, insurance verification, and financial discussions while being supported by a culture of inclusion and comprehensive benefits.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process
Utilizes computer systems to enter access or verify patient data
Gathers necessary clinical information and processes referrals
Verifies insurance coverage and creates price estimates
Collects patient co-pays and conducts conversations about financial obligations
Identifies outstanding balances and attempts to collect amounts due
Confirms and creates scheduled appointments for patient services
Responds to patient and caregiver inquiries with compassion
Generates and reviews patient data reports
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending or Health Saving accountDental, Vision, Life & AD&D InsuranceShort-term and Long-term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance)