Join USAA as a Senior Injury Adjuster - UM, where you'll manage complex bodily injury claims and provide exceptional service to our members. This hybrid role offers the opportunity to work closely with a dedicated team while ensuring compliance with state laws and delivering best-in-class member experiences.
Key Responsibilities
Adjust attorney-involved and non-represented bodily injury claims
Investigate claims, determine liability, and evaluate claims
Manage claims workload and keep parties informed
Collaborate with team members to resolve issues
Deliver best-in-class member service
Support workload surges and catastrophe response
Required Qualifications
High School Diploma or General Equivalency Diploma
2 years of auto claims adjusting experience
1 year of injury adjusting experience
Proficient knowledge of auto claims contract and regulations
Proficient negotiation and communication skills
Demonstrated time-management and decision-making skills
Proficient knowledge of human anatomy and medical terminology
Ability to exercise sound financial judgment
Acquisition of insurance adjuster license within 90 days
Preferred Qualifications
4 or more years of auto liability/casualty adjusting experience
1 year or more experience in Uninsured Motorist (UM) claims
Ongoing professional development in Insurance
Bachelor's degree or higher
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with paid holidays and volunteer hoursCareer path planning and continuing education programs