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Job Description
Join Optum as a Patient Registration Specialist, the vital first point of contact for patients. Help improve health outcomes by ensuring accurate registration and compassionate service in a full-time role in Phoenix, AZ.
Key Responsibilities
Communicate directly with patients and/or families to complete the registration process
Respond to patient and caregiver inquiries in a compassionate manner
Obtain benefits and insurance verification
Point of Service Cash Collection, Co-Pays, Deductibles and Coinsurance
Accurate computer data entry
Scan documents
Organize and schedule patient services and appointments
Register and pre-register patients for various cases
Work with Patient Registration and Electronic Medical Record systems
Generate, review, and analyze patient data reports
Required Qualifications
High School Diploma/GED (or higher)
2+ years of experience in a Hospital Patient Registration Department, Physician office or any medical setting
1+ years of customer service experience
1+ years of experience with insurance policies and procedures
Ability to work dayshifts, Monday through Friday 7am - 5pm