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Job Description
Join Optum as a Patient Services Representative and make a meaningful impact in a dynamic healthcare setting. This role focuses on providing excellent customer service and supporting the care team in delivering quality patient care, all while enjoying a supportive work environment with opportunities for career advancement.
Key Responsibilities
Adheres to standards of professionalism
Maintains professional appearance and behavior
Respects confidentiality and is HIPAA compliant
Functions as a team member committed to quality patient care
Handles difficult situations with tact and professionalism
Verifies insurance eligibility and patient information
Schedules and manages patient appointments
Collects and posts payments from patients
Maintains a neat and organized office environment
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service or healthcare related experience
Intermediate level of computer proficiency
Preferred Qualifications
Experience as a receptionist in a healthcare setting
Experience working with electronic health records
Experience working with scheduling programs
Knowledge of minimal medical terminology
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan optionsDental, Vision, Life & AD&D Insurance401(k) Savings PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits