As the Director of Operations, you'll oversee the agency's property operations across New York City, ensuring efficient maintenance and safety standards are met. This leadership role involves managing teams, collaborating with contractors, and developing performance metrics to enhance operational efficiency.
Key Responsibilities
Supervise day-to-day operations for agency properties across five NYC boroughs
Monitor and ensure timely response to open sysaid tickets
Manage and mentor area managers and maintenance teams
Collaborate with Mechanical, Electrical, and Plumbing contractors
Ensure compliance with life safety standards and regulations
Develop performance metrics to gauge operational effectiveness
Required Qualifications
10 years working as a tradesperson, preferably in mechanical, plumbing, or electrical fields
5 years of managerial experience overseeing teams or operations
Knowledge of technical building systems
Understanding of maintenance operations and vendor management
Experience with work order tracking systems
Preferred Qualifications
Experience in a hybrid role with field and office responsibilities
Familiarity with life safety system requirements and contract management
Ability to develop performance metrics
Prior experience managing large real estate portfolios