O

Associate Patient Care Coordinator - Worcester, MA

Optum

West Side, MA
2 days ago
$16.00 - $28.85

Job Description

Join Optum as an Associate Patient Care Coordinator to enhance health outcomes through excellent customer service and teamwork. You'll play a vital role in connecting patients with essential care and resources while enjoying a culture of diversity, inclusion, and growth.

Key Responsibilities

  • Answer phones and schedule appointments
  • Assist callers with questions and concerns
  • Greet patients and manage wait times
  • Complete check-in and check-out tasks including insurance verification
  • Collect co-payments and issue receipts
  • Manage medical records and correspondence
  • Establish and maintain effective working relationships with patients and staff

Required Qualifications

  • High School Diploma/GED
  • 1 year of customer service experience

Preferred Qualifications

  • 1 year of experience in a healthcare or medical office setting
  • Working knowledge of general office procedures
  • Strong communication and customer service skills

Benefits & Perks

Paid Time Off plus 8 Paid HolidaysMedical Plan optionsDental, Vision, Life & AD&D InsuranceShort-term and Long-term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits