Join USAA as an Injury Adjuster - FPI, where you'll navigate complex personal injury claims while delivering exceptional member service. Enjoy a hybrid work environment and a supportive culture focused on professional growth.
Key Responsibilities
Adjust First Party Injury non-attorney claims
Investigate and evaluate claims
Negotiate and adjudicate claims
Provide member advice and set expectations
Collaborate with team members for issue resolution
Deliver best-in-class member service
Support workload surges and CAT response operations
Required Qualifications
High School Diploma or General Equivalency Diploma
1 year of injury adjusting or auto liability adjusting experience
Working knowledge of auto claims contract and state laws
Demonstrated negotiation and investigation skills
Proven problem-solving skills
Knowledge of coverage evaluation and loss assessment
Acquisition of insurance adjuster license within 90 days
Preferred Qualifications
2+ years Auto Liability/Casualty adjusting experience
3+ years PIP/MedPay coverage handling experience
Ongoing Professional Development with a focus on Insurance
Bachelor's Degree or higher
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursCareer path planning and continuing education