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Technical Service Representative

Douglas Dynamics

Milwaukee, WI
28 days ago
Competitive salary commensurate with experience

This Job Position Has Expired

This job listing is no longer available for applications. The position may have been filled or the posting period has ended.

Job Description

Join Douglas Dynamics as a Technical Service Representative and be part of a team that values integrity, teamwork, and personal growth. You'll engage with customers, resolve product-related inquiries, and contribute to the development of training materials, all while benefiting from a supportive work environment and competitive compensation.

Key Responsibilities

  • Answer customer calls and emails regarding products and complaints
  • Administer RMA claims in the warranty program
  • Assist in developing training materials and conduct training for distributor/sub dealer personnel
  • Install, service, and maintain Douglas Dynamics products
  • Participate in product fit-up checks and assist in field tests
  • Proofread technical literature and maintain orderly paperwork

Required Qualifications

  • Associate’s degree or equivalent from two-year college or technical school, or high school diploma plus 6 months to 1 year experience in hydraulic and 12V electrical systems
  • Valid State driver's license
  • Ability to meet DOT requirements for operating a DOT registered vehicle
  • Ability to obtain a passport for business travel outside the U.S.

Preferred Qualifications

  • Manufacturing experience
  • Experience with troubleshooting and repairing snow and ice removal equipment
  • Proficiency in Microsoft Office and CRM software

Benefits & Perks

Comprehensive suite of benefitsGenerous 401k matchProfit sharing for all full-time employees