Join Optum as an Associate Patient Care Coordinator in Phoenix, AZ, where you will provide vital support to patients and clinical staff. You will manage patient check-in/out, assist with insurance verification, and ensure a welcoming environment, all while contributing to the holistic care of vulnerable populations.
Key Responsibilities
Review patient charts prior to appointments
Complete patient check-in and check-out
Assist with onboarding new patients
Process payments and co-pays
Assist in scheduling existing patients and managing internal referrals
Answer phone calls and record requests in the EHR system
Support prescribers with prior authorizations and lab tests
Order and restock supplies
Ensure work locations are welcoming and adhere to brand guidelines
Secure patient information and maintain confidentiality
Required Qualifications
High School Diploma / GED (or higher)
1+ years of experience in an office environment (preferably in a mental health or medical setting)
Preferred Qualifications
Experience with insurance verification
Experience working with computers for professional communication and medical documentation
Basic understanding of medical terminology
Ability to interpret a variety of data and instructions
Written and verbal communication skills
Ability to work independently and as part of a team
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical, Dental, and Vision Plan options401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits